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Customer Feedback
Here are comments made by our customers over the past 12 months.
Our customers revealed, through our feedback questionnaire carried over the past 12 months, that they are ‘Very Satisfied’ with our service.
Customer comments are as follows:-
“The reason given for not recommending you to friends & family was that we don’t want to share you! W…. also says no – we don’t want to share you.”
“This is exactly the sort of advice I need / want, thank you”
“Thank you for taking the time and answering my many questions about my pensions making this clear to me. Also for keeping me fully informed of the progress of my plan during transaction stage.”
“You have been very helpful in a very difficult time”.
“Thank you for your very informative letter dated 5th November. I feel somewhat reassured after reading it. I didn't appreciate that Standard Life Bank was a separate entity to Standard Life Assurance! I will trust your advice and stick with the policy hoping for an eventual upturn in the economy, although I can't help thinking that could be a long way off. Once again, thank you for your prompt reply.”
“Just a quick note to thank you both for the letters you have sent me lately. It is good to know that my financial affairs are in capable hands.”
“Thank you for the recent mailing - it explains and is informative. I hope your other clients approve; I like the inclusion of the theory.”
“Firstly, we are very happy with Molly's updates and letters - we think they are very clear and helpful, it has helped us understand what is happening which we really appreciate.“
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